Delivery and shipping conditions
Shipping and payment
We only ship to the regions and countries listed below. Delivery to other countries is not possible. Shipping is carried out by Deutsche Post / DHL – fast, discreet and in neutral packaging.
For orders over 50 euros, we offer free shipping within Germany (including Packstation).
For orders over 100 euros, shipping to France, Belgium, the Netherlands, Denmark, Liechtenstein, Luxembourg, Austria, Poland, the Czech Republic and Sweden is free of charge.
The minimum order value within Germany is 10 EUR, outside Germany 20 EUR. Below these values, we charge a small quantity surcharge of 1.50 EUR.
Why a small order surcharge?
The surcharge serves to ensure fair prices and shipping costs even for small orders. This is because even with low-value goods, there are fixed services and costs that must be covered.
Services:
- Processing and correction of the order
- Picking and checking the goods
- Sub-packaging, labelling and packaging
- Invoicing and payment posting
Costs:
- Fees charged by payment providers (e.g. PayPal, Sofortüberweisung)
- Plastic bags, labels and filling material
- Packaging material (cardboard boxes, shipping bags)
- Shipping costs (DHL, Royal Mail)
- Bank charges
Sustainability
We are committed to sustainability. Frequent individual orders, especially for small items, result in unnecessary CO² emissions from packaging, transport and possible returns. Please consider ordering accessories in bulk for several weeks. This will save you the small quantity surcharge and contribute to environmental protection.
Standard shipping costs
Translated with DeepL.com (free version)| Region / Country | Shipping costs |
|---|---|
| Germany | 6.95 EUR from 50.00 EUR: 0.00 EUR |
| Belgium, Netherlands, Denmark, Liechtenstein, Luxembourg, Austria, Poland, Czech Republic | 9.95 EUR |
| France, Monaco, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Hungary, Vatican City | 12.95 EUR |
| Bulgaria, Estonia, Finland, Italy, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania, Spain | 18.95 EUR |
All prices include VAT. If you order multiple items, shipping costs are only charged once.
Delivery times
- Germany: 1–3 days
- EU: 3–10 days
Important information
These terms and conditions apply exclusively to end consumers. For B2B customers, the delivery and shipping terms and conditions in the official price catalogues apply.
We carry out age verification (DHL ID check) as part of our deliveries. The delivery driver checks the identity of the recipient to ensure that only adults receive deliveries.
Contact
If you have any questions, please use our contact form or call us on: +49 (0) 3621 / 4296366. We will be happy to help you.